Privacy Policy

We respect your privacy. This Privacy Policy explains how My Home Surveyors Ltd (“we”, “us”) collects, uses, discloses and protects your personal data when you contact us, use our website, or purchase our services. It also explains your rights under UK data protection law.

1. Who we are & how to contact us

Controller: My Home Surveyors Ltd (“MHS”).

Address: 123 High Street, Manchester, M1 1AA

Email: info@myhomesurveyors.co.uk · Phone: +44 161 985 8888

2. Personal data we collect

• Identity & contact data – name, email, phone, address.
• Property information – address and details needed to carry out a survey or valuation.
• Correspondence – messages you send us (email, web forms), call notes.
• Technical data – IP address, device/browser details, pages viewed, and cookies (see Cookies below).
• Payment data – amount paid, invoice details (processed by our payment provider; we do not store full card details).

3. How we use your data

• To provide quotes, schedule inspections and deliver reports.
• To take and reconcile payments and send invoices.
• To answer enquiries and provide customer support.
• To operate, secure and improve our website and services.
• To meet legal, regulatory and insurance obligations.

4. Lawful bases for processing

We rely on one or more of the following lawful bases under the UK GDPR and Data Protection Act 2018:

• Contract – to take steps at your request and perform our agreement with you.
• Legitimate interests – e.g., to run our business, keep our site secure, prevent fraud, and respond to enquiries (balanced against your rights).
• Legal obligation – for tax, accounting and regulatory requirements.
• Consent – where required (you can withdraw consent at any time).

5. Sharing your data

We may share personal data with:

• Professional surveyors and assistants engaged by us to deliver services.
• Payment processors, IT/hosting, email and analytics providers.
• Professional advisers (lawyers, accountants) and insurers.
• Authorities where required by law, court order or to exercise legal rights.

We require recipients to keep your data secure and use it only for the intended purpose.

6. International transfers

Your data may be processed outside the UK/EEA. Where this occurs, we use appropriate safeguards (e.g., adequacy decisions or standard contractual clauses).

7. Data retention

We keep personal data only as long as necessary for the purposes described above, including to meet legal, tax and insurance requirements. Typical retention: enquiry records up to 2 years; reports and job files up to 7 years.

8. Your rights

Under UK data protection law you have rights to:

• Access a copy of your personal data.
• Correct inaccurate or incomplete data.
• Delete data (where there is no overriding reason to keep it).
• Restrict or object to processing, including direct marketing.
• Data portability, where applicable.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@myhomesurveyors.co.uk. We may need to verify your identity.

9. Cookies & analytics

We use cookies and similar technologies to make our site work and to understand usage. You can control cookies through your browser settings. If we use analytics or advertising cookies that require consent, we will ask for it via a banner.

10. Security

We use technical and organisational measures appropriate to the risk to protect personal data, including access controls, encryption in transit, and staff awareness. No method is 100% secure, but we work to protect your information.

11. Third-party links

Our website may contain links to third-party sites. We are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. Children

Our services are not directed to children and we do not knowingly collect data relating to children.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above.

14. Complaints

If you are unhappy with how we use your data, please contact us at info@myhomesurveyors.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.